Terms, Privacy Policy & SMS
Introduction
Welcome to www.qualityeyedoc.com. This website is owned and operated by Quality Eye Clinic, Doctors of Optometry. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following Terms and Conditions, Privacy Policy, and SMS Terms of Use.
Terms and Conditions
Acceptance of Terms
By accessing our website or using our services, you agree to abide by these Terms and Conditions. Your use of Quality Eye Clinic's website and services indicates your agreement to these Terms and Conditions.
Privacy Policy
Your privacy is extremely important to us, which is why we've created a separate Privacy Policy to explain in detail how we collect, manage, process, secure, and store your private information. Your use of our website is also governed by our Privacy Policy. Please review it to understand our practices.
SMS Policy
By providing us with your phone number, you agree to receive SMS/text messages from us about your appointments and treatment, as well as recalls for future appointments. You can opt out of receiving SMS/text messages at any time by replying "STOP" to any message we send you. Please review our full SMS Terms of Use below to understand our practices.
Use of Information and Services
The information and services on this website are intended for informational purposes only. They do not constitute medical advice or diagnosis.
Intellectual Property
All content on our website, including but not limited to text, images, and logos, is the property of Quality Eye Clinic and is protected by applicable copyright laws.
Accuracy of Information
While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of the content on our website.
Limitation of Liability
Quality Eye Clinic shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the information or services on our website.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the information or services on our website after any changes indicates your acceptance of the revised Terms.
Privacy Policy
At Quality Eye Clinic, we are committed to protecting the privacy and confidentiality of our patients' personal information. This privacy policy is designed to inform you about the types of information we collect, how we use and safeguard that information, and your rights regarding your personal data.
Information We Collect
We collect personal information such as your name, contact details, medical history, and insurance information to provide you with quality eye care services. This information is obtained with your consent and is used to diagnose, manage, and treat your eye conditions. Additionally, depending on the services you use, we may collect other relevant personal information, such as payment details.
Information Sharing
We may share your personal information with our healthcare professionals and staff within our practice to ensure that you receive comprehensive and coordinated care. In some cases, we may need to disclose your information to third-party service providers, such as insurance companies, for billing and reimbursement purposes. However, we will only share the minimum amount of information necessary for the intended purpose.
SMS/Text Message Permission
By providing us with your phone number, you agree to receive SMS/text messages from us about your appointments and treatment, as well as marketing messages about our services (only if you have given us your consent). You can opt out of receiving SMS/text messages at any time by replying "STOP" to any message we send you. For our full
Information Security
We have implemented security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our staff is trained to handle patient information with the utmost confidentiality, and our electronic systems are encrypted and regularly updated to safeguard against potential threats.
Your Rights
You have the right to access, correct, or request the deletion of your personal information held by our clinic. If you have any concerns about the use of your data or wish to exercise your rights, please contact us using the contact information provided at the end of this policy.
Changes to the Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically. Updates will take effect as soon as they are posted on our website.
SMS Terms of Use
By "Opting In" to or using a “Text Message Service” (as defined below) from Quality Eye Clinic, you accept these SMS Terms of Use as well as our Terms & Conditions and Privacy Policy.
This agreement is between you and Quality Eye Clinic Doctors of Optometry or one of its affiliates. All references to "Quality Eye Clinic," "we," "our," or "us" refer to Quality Eye Clinic Doctors of Optometry, 505 – 9639 137A ST, Surrey, BC V3T 0M1.
Opting In
"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
Text Message Service
"Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
E-Sign Disclosure
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
Text Message Privacy Policy
We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.
Nonetheless, we reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.
This Text Message Privacy Policy applies to your use of the Text Message Service and is not intended to modify our general Privacy Policy, which may govern the relationship between you and us in other contexts.
Costs of Text Messages
We do not charge you for the messages you send and receive via this text message service. However, message and data rates may apply depending on your plan with your wireless or other applicable provider.
Frequency of Text Messages
This Text Messaging Service is for conversational person‑to‑person communication between you and our employees. We may send you an initial message providing details about the service, and confirmations/reminders regarding your booked service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
Opting Out of Text Messages
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person‑to‑person communication service, opt‑out requests are specific to each conversation between you and one of our employees and their associated phone number.
After unsubscribing, we may send you confirmation of your opt‑out via text message.
Contact Us
If you have any questions or concerns regarding our Terms and Conditions, Privacy Policy, SMS Terms of Use, or the handling of your personal information, please contact us at contact@QualityEyeDoc.com.
Last updated: January 22, 2026